Feeling Let Down by your Landlord?

Yes, your right in thinking our site is mainly for Landlords and their agents, but we care for the landlord's tenants too. It's within our commitment to landlords, that we help both you and them to provide a Safe, Warm and Compliant home.

As a tenant, we understand your frustration when trying to deal with your landlord and well, you feel it fall's on deaf ears. They don't reply to messages, won't pick up the phone and you feel they blatantly blank you. We know it happens, but, in your hour of need we know your frustration can grow, causing you un-necessary stress and anxiety. It's important to stay calm, and try not let any children see mum or dad upset. Easier said than done, we know, but being angry is not going to stop a dripping tap, broken shower, a faulty boiler or mould & damp. Let's see what we can do.

Your landlord is responsible for most repairs in your home. This applies to private landlords, councils and housing associations.

Their responsibilities include repairs to:

• Electrical wiring
• Gas pipes and boilers
• Heating and hot water
• Chimneys and ventilation
• Sinks, baths, toilets, pipes and drains
• The structure and exterior of your home, including walls, stairs and bannisters, roof, external doors and windows

These are sometimes called 'section 11 repairs' because they come from section 11 of the Landlord and Tenant Act 1985.

Also, your tenancy agreement sets out any extra responsibilities your landlord has

A landlord, has both a legal responsibility and a duty of care to their tenants to make sure their property is free of damp and mould. However, Sometimes it's occupant behaviour - things that we all do and we cannot change, we all shower, we all cook, and we all dry washing at home, all of which create condensation, moisture in the air, so it is important to keep your home well ventilated, open a window, ensure the extractor fans are on while cooking or taking a shower. These are easy prevention measures a tenant should be exercising. If your extraction fans are faulty, then yes make the Landlord aware. Preventive measures are key. Allowing your Landlord to rectify the issue is also required (within 28days of reporting the issue, is commonly an accepted time frame for repairs)

So, the landlord, won't fix anything!, they won't reply or answer the phone. Their agent won't respond. Your basically at your wits end as they say. 

We have a basic letter to Landlords we put together that we can send on your behalf reminding landlords of their legal responsibility and duty of care, and it tends to work.

The key is communication, and in a calm and professional manner. Nobody like's being shouted at down a phone, or a face to face confrontation. We will act on your behalf, to find a resolution that provides a solution for all. Get in touch today, lets communicate.